📧STEP 11: Setting Up SMS Service
In order to send review requests by text message, you'll need to setup your SMS service.
How to setup your SMS service
In order to send text messages to customers, you will need to connect a Twilio number to your account. We do not manage your Twilio account.
Due to US regulations on text messaging, you will have to setup your own texting account in order to use the texting feature.
SMS Service enables you to connect your own messaging provider to send SMS review requests. If you are sending SMS to United States numbers, your connected phone must have an approved 10DLC or toll-free campaign.
To access SMS service, click Settings → SMS Service
Set up Twilio by entering Account SID and Auth Token. Once you’re done, click Save to save changes.
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